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These terms set out how your account, your data, and your activity on l11 are governed — and what rights you hold under this policy. Access and eligibility depend on local law and are available where permitted in Malaysia.
l11 operates this platform under policies designed to be clear and accessible to you as an account holder in Malaysia. The terms here apply to every session you open, every transaction you submit through Touch 'n Go eWallet or FPX, and every record held against your account. We do not make claims about outcomes we cannot evidence — the scope of these terms is what we actually do, not what we aspire to. Where eligibility and access are in question, the determining factor is local law in Malaysia and the eligible regions we serve. Nothing in this policy replaces independent legal advice, and if a specific provision of Malaysian law affects how a term applies to you, that law governs. We update these terms when our operations change, and the version published on this page is the one in effect. You can ask us at any time what the current version covers — contact details are in the support section below. Payment context: your FPX transactions and Touch 'n Go eWallet deposits are processed under the terms of those payment rails and the records are visible in your account dashboard after login.
Four distinct areas define the boundary of this legal policy. Understanding where each one starts and stops helps you know what to raise with us and what to take directly to a third-party provider.
This policy covers how your l11 account is created, verified, held, and closed. Login credentials, session security, and access restrictions that we apply to your account all fall within scope here.
Deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow, and FPX are covered at the account level. The payment rails themselves are governed by their own provider terms, which sit outside this policy.
Game titles from PG Soft, Microgaming, Bigtime Gaming, and JDB are hosted on l11. Content accuracy and availability within the lobby fall under our terms. Individual game rules are set by the studio supplying that title.
Any service not operated directly by l11 — including payment processors, device platforms, and network providers — operates under its own terms. This policy does not extend to those services or their data practices.
Your rights under this policy are not passive. You can act on them through your account at any time. If you want to review the transaction history tied to your FPX or Touch 'n Go eWallet activity, the full record is available in the account dashboard after login — no need to contact us unless a record looks incorrect. Correcting personal details follows the fields shown in account settings; update each field and confirm the change as prompted. If a correction cannot be made through the dashboard because the field is locked — usually the case after identity verification — raise it through the support channel listed below and we will walk through the steps with you. For any question about how your data is held or used, submit it in writing via the contact path in the support section. We aim to respond within a reasonable timeframe, and we will tell you clearly what we can and cannot share given the circumstances.
Your full transaction log — including Touch 'n Go eWallet and FPX activity — is available in the account dashboard after login. No request is needed to access your own history.
Open account settings to update contact information, preferred payment method, and display details. Locked fields require a support request — instructions are shown on the field itself.
Written questions about data handling, account status, or policy terms can be submitted through our support contact. We respond with a clear answer and note what further steps are available.
If an action covered by this policy has not been completed correctly — a transaction dispute, an access issue — contact support with the account reference shown in your dashboard for faster resolution.
Three contact paths are available for policy and account questions. Use the one that matches your situation — live chat for account access issues that need fast handling, email for written policy questions, and the account dashboard for self-service record review.
Open the chat icon from any page while logged in. Live chat handles account access questions, transaction disputes, and policy clarifications. Response pace depends on current queue volume.
Send written policy questions, data requests, and formal notices to our support email address shown in the account help section after login. We confirm receipt and provide a written response.
Your transaction records, current terms version, and account details are all accessible in the dashboard after login. Most policy self-service actions start here without needing to contact us.
l11 holds account data only for the purposes described in this policy — session authentication, transaction processing through FPX and Touch 'n Go eWallet, and account support. We do not hold data beyond what is necessary for those functions. Cookies on this site are used for session management and basic analytics; you can review and adjust cookie settings through your browser. Account security is your shared responsibility: we apply server-side session controls, and you control your login credentials. If you believe your account has been accessed without authorisation, use the account security section in your dashboard immediately and contact support. To request changes to how your data is held — or to ask about retention periods for your specific account — submit the request in writing through the support contact path shown above.
We retain account records for the period required to support active accounts and comply with applicable obligations. The retention period for your account specifically is shown in account settings and can be queried through support.
Session and analytics cookies are active on this site. You can review and manage cookie preferences through your browser settings at any time. Adjusting them may affect session continuity on the platform.
Server-side session controls are applied automatically. You are responsible for your login credentials. Report unauthorised access immediately through the security section in your dashboard, then follow up with support.
To request a change to how your data is stored or used, or to ask who to contact for a formal data request, submit the question in writing via our support email. The current contact address is shown in the account help section.
These questions cover what account holders in Malaysia most often ask about their rights, data handling, and how to act on this policy.
Yes, these terms apply to every l11 account accessed from Malaysia. Eligibility for specific features — including certain payment rails — depends on local law and the eligible regions we serve. The current scope is shown on this page and updated when our operations change.
Your full transaction history, including FPX and Touch 'n Go eWallet activity, is in the account dashboard after login. It shows each transaction with its date, amount, and status. If a record looks incorrect, contact support with the reference number shown on that entry.
Open account settings and update the relevant fields directly. Changes take effect after you confirm them as prompted. If a field is locked after identity verification, submit a correction request through live chat or email — the account help section shows which contact to use.
Send written data questions to our support email, which is listed in the account help section after login. We confirm receipt, provide a clear written response, and note any further steps available to you under applicable law in Malaysia.
You can submit a request in writing through the support email. We will review it against our retention obligations under applicable Malaysian law and respond with what is possible and what the process involves. The outcome depends on your account status and applicable legal requirements.
The version published on this page is always the one in effect. When we update the terms, the new version replaces the previous one here. If you want to know what changed, contact support and we will walk through the specific updates that affect your account type.