Mobile / Casino
This policy explains exactly what data l11 collects when you access the lobby, fund your wallet via Touch 'n Go eWallet or FPX, and contact support — and how we keep that data protected. Your account is yours; we hold information only as long as it serves a clear, stated purpose.
When you create an account with l11, we collect the registration details you submit — name, email address, contact number and the payment method you link, such as Touch 'n Go eWallet or FPX. Transaction records are stored to verify deposits, confirm wallet credits and resolve any account disputes you raise. Device and session data — the browser type, operating system and IP address logged when you load the lobby — help us detect unusual access patterns and keep your account from being used without your knowledge. We do not sell this information to third parties for marketing. Data shared with payment processors, including the banks and e-wallet operators behind FPX and Touch 'n Go eWallet, is limited to what those processors need to complete a transaction. Where local law in Malaysia requires us to retain certain records, we comply with that obligation; where it does not, we remove data once the operational purpose has been met. The scope of this policy covers our web platform and any authenticated session you open on a mobile device. Third-party sites you navigate to from a link in our lobby are outside this policy's reach.
Not every interaction with l11 falls under the same data rules. Understanding the scope helps you know which actions are governed here and when a third-party policy takes over. The four areas below set that boundary clearly.
All data collected during account creation, login and session activity on the l11 platform falls within this policy. That includes your registration details, authentication events and the account preferences you save in your profile.
Deposits and withdrawals processed through Touch 'n Go eWallet or FPX involve a third-party payment processor. We receive and store confirmation records, but the processor's own data policy governs the data handled on their side of the transaction.
Game session data — rounds played, wagers placed and results recorded — is held on our platform and covered by this policy. Game studios such as PG Soft or Microgaming supply the game engine; they do not receive your personal account data.
Any external link from the l11 lobby — social channels, payment-provider portals or studio sites — leads to services with their own data practices. This policy does not extend to those destinations, and we encourage you to review their terms separately.
You have concrete choices about the data l11 holds on your account. Reviewing your stored details is straightforward: log in, head to the account settings page and check the profile section — your registered name, email and linked payment method are all visible there. If any detail is wrong or outdated, the same page has an edit function; submit the corrected information and the change applies to your account immediately. For records that go beyond what the settings page shows — such as historical session logs or transaction correspondence — send a written request to our support team and we will retrieve the relevant data within a reasonable period. If you believe data is being held without a valid purpose, you can raise that concern the same way. We do not require a reason for a simple correction request. Where local law in Malaysia grants additional data access or deletion rights, those rights apply to your account as permitted by the applicable legal framework.
Log in and open the account settings page. Your profile, linked payment details and contact information are displayed there for your review at any time.
Use the edit function in account settings to update a name, email or contact number. Changes take effect on the account immediately after you save.
For session logs or correspondence beyond what settings shows, contact our support team in writing. We will retrieve and share the relevant records within a reasonable timeframe.
If you believe data is retained without a clear purpose, flag it to the support team. We review every concern and respond with a clear explanation of what we hold and why.
Privacy questions deserve a clear path to resolution. Whether you need to update a detail, request a data record or raise a concern, these are the direct routes to the l11 team. Each channel is monitored; we aim to acknowledge your message and give you a substantive response rather than an automated deflection.
Open the chat widget at the bottom of any page while logged in. Describe your privacy question and the support agent will direct it to the right team or escalate it if needed.
Send a written request to our support email address listed on the contact page. Include your registered email and a brief description of the data request or correction you need.
For self-service corrections — name, contact number, linked e-wallet — head directly to account settings after login. Many common updates can be handled without contacting the support team.
We take a few specific steps to keep your account data accurate, limited and secure. Cookies are used to maintain your logged-in session and remember display preferences; they are not used to track your activity across unrelated websites. Account security depends on the password and verification method you set during registration — if you suspect unauthorised access, change your password immediately via the account settings page and contact support. Data is retained only for as long as there is a clear operational or legal reason to keep it; when that reason ends, we remove it. We do not hold payment credentials such as your FPX bank login or Touch 'n Go eWallet PIN — those stay entirely within the respective payment processor's environment. Policy updates are published on this page; the date at the top reflects the most recent revision.
Cookies on l11 maintain your session state and remember your account preferences. They are scoped to this platform and are not shared with advertising networks or third-party trackers.
Your password and any two-step verification you enable are the front line of account protection. If something looks wrong, update your password in account settings and raise it with support straight away.
We keep your data for as long as it has an active purpose — running your account, resolving a dispute or meeting a legal obligation in Malaysia. Once that purpose ends, the data is removed.
We never store your FPX bank login details or Touch 'n Go eWallet PIN. Payment credentials pass directly to the processor; l11 only receives the transaction confirmation needed to credit your account wallet.
The questions below come from real account holders asking about their data, rights and how to act on them. If your question is not listed here, reach out via live chat or email and we will respond directly.
We collect your name, email address, contact number and the payment method you link — such as Touch 'n Go eWallet or FPX. We also log device and session data when you access the lobby. No additional personal data is collected beyond what registration and transactions require.
Your profile details, linked payment method and contact information are visible directly in account settings after login. For session logs or support correspondence not shown there, submit a written request to our support team and we will retrieve the relevant records for you.
Log in and go to account settings. The profile section has an edit function where you can update your name, email or contact number. Save the change and it applies immediately. If the field you need to correct is not editable there, contact support with the correct details.
No. Studios such as PG Soft, Microgaming, Bigtime Gaming and JDB supply game content only. Your personal account data is not passed to them. The game engine communicates session outcomes, but your registration details stay within the l11 platform environment.
When an account is closed, we retain records only for as long as a legal or operational obligation in Malaysia requires it — for example, to resolve an open dispute or comply with a regulatory requirement. Once that obligation ends, the data is removed. Contact support to initiate account closure and ask for a timeline on data removal.
No. Your FPX bank credentials and Touch 'n Go eWallet PIN are handled entirely by the respective payment processor. l11 only receives a transaction confirmation to credit your account wallet. We have no access to and do not store those credentials at any point.