Mobile / Casino
These terms set out what you agree to when you access l11 and use any part of the platform — from live casino tables and slot rooms to your account wallet and transactions through Touch 'n Go eWallet or FPX. Access and eligibility depend on local law and are available only where permitted in your region.
By creating an account or continuing to use any part of l11 — whether that means opening the live casino lobby, browsing slots from PG Soft or JDB, or moving funds through Touch 'n Go eWallet and FPX — you confirm that you have read and accepted the terms set out on this page. These terms apply in full each time you log in. We may update these terms when operational, regulatory or service conditions require it. When we do, the revised version is published here with a note at the top of this section. It is your responsibility to check this page periodically; continued use of your account after an update is posted constitutes acceptance of the updated terms. Certain features or game categories may carry additional conditions — for example, specific table-game rules or wallet-linked transaction limits tied to Touch 'n Go eWallet or FPX. Where those exist, they supplement these terms and do not replace them. If there is a conflict, the more specific condition applies to that feature. Nothing in these terms overrides applicable Malaysian law or the rules of any regulatory body with jurisdiction over you. Access remains subject to local law and is available only in eligible regions.
These terms are not a blanket document for every service that touches your experience. Some areas fall clearly within them; others are governed separately or by third parties. Understanding the boundary helps you know where to direct a question and which rules apply when something goes wrong.
Creating your l11 account, logging in, maintaining your profile and managing your account wallet are fully covered here. The terms apply from the moment you register and continue for as long as your account remains active or until it is closed by either party.
Deposits and withdrawals processed through Touch 'n Go eWallet and FPX are subject to these terms together with the transaction limits and verification steps shown in your account at the time of the transaction. Payment-rail rules set by the respective providers are separate from ours.
All content published on l11 — game lobbies, table listings, slot rooms, account pages and support materials — falls within these terms. Game mechanics, prize structures and payout logic are set by the individual studio or provider and described within the game itself, not in these terms.
Game content supplied by studios such as PG Soft, Microgaming, Bigtime Gaming and JDB is delivered under those studios' own licensing terms. We host and present their titles; we do not control the underlying game software or its certified mathematics. Their terms sit outside ours.
These terms are not only obligations — they also describe practical actions available to you. You have the right to review any transaction record linked to your account, including deposits made via Touch 'n Go eWallet or FPX, directly from the transaction history section after logging in. If your registered details are incorrect or out of date, you can update them through the account settings page; some changes may require identity verification as shown during the update flow. If you believe a term has been applied incorrectly to your account, you can raise the matter through our support channel. We will investigate and respond with reference to the specific term in question. You can also request a plain-language explanation of any clause you find unclear — contact us through the support path listed on this page and we will respond in writing.
Your full transaction history — including Touch 'n Go eWallet and FPX activity — is accessible from the account dashboard after login. Each entry shows the date, amount and status as recorded at the time.
Navigate to account settings to update your name, contact details or linked payment method. Changes that affect identity verification will display the required steps inline; follow the instructions shown there to complete the update.
If a specific clause is unclear or you feel it has been applied in a way that does not match what is written here, contact us via the support channel below. Reference the section title and we will reply with a written explanation.
You may request account closure at any time by contacting support. Outstanding wallet balances eligible for withdrawal will be processed according to the steps shown at the time of the request, subject to verification.
When your question is specifically about how a term applies to your account — an FPX transaction flag, a wallet-balance dispute or a clause you want clarified — use the channels below. For general account or game questions, the same channels apply; just note the subject so we can route it to the right team.
Open the chat widget from any page while logged in. For policy questions, include your account ID and the specific section you are asking about so we can check the relevant record.
Send your query to our support email address listed in the account help section. Written responses are issued by the same team that manages account and transaction disputes under these terms.
The help centre inside your account lists step-by-step answers for common policy questions — covering wallet verification, transaction limits for Touch 'n Go eWallet and FPX, and how to read your transaction history.
Every action tied to your account — login, transaction, game session — is recorded and held according to the retention period set out in our privacy policy, which sits alongside these terms. We do not share account or transaction data with parties outside those necessary to process your Touch 'n Go eWallet and FPX transactions or comply with applicable legal obligations.
Your account is protected by password authentication and session-based access controls. If you notice any access you did not initiate, use the account security section to change your credentials immediately and contact support to flag the activity for review.
We use session and functional cookies to keep your account state while you navigate between the live casino lobby, slot rooms and account pages. Cookie preferences can be reviewed in the site footer. Disabling certain cookies may limit account functionality.
Transaction records linked to Touch 'n Go eWallet and FPX are retained for the period required under applicable Malaysian financial and consumer protection rules. After that period, data is anonymised or deleted as required. The current retention schedule is described in our privacy policy.
When these terms are updated, the revision date is shown at the top of this page. To request a copy of the current version, a correction to your personal data, or a written explanation of how a clause was applied, contact us through the support channel above.
These questions cover what we hear most often when account holders want to understand what they agreed to, what they can ask us to do and how specific rules apply to their account activity.
Yes. These terms cover your full use of l11 — live casino tables, slot rooms, your account wallet and all transactions. Individual game mechanics are set by the studio that built the title, but your account activity and payments fall under these terms in full.
We post the updated version on this page with a revision note at the top. Continuing to use your account after the update goes live means you accept the revised terms. If you disagree with a change, you may contact us to discuss your options before your next login session.
Yes, though the payment rails themselves are governed by Touch 'n Go eWallet and FPX under their own provider rules. These terms cover how we record, display and act on your transaction data within your account. Both sets of rules apply simultaneously.
Contact us via live chat or email with your account ID and the transaction reference or section in question. Our team will check the record against the term cited and reply in writing. For FPX or Touch 'n Go eWallet payment issues, we may also involve the payment provider.
You can request a copy of the personal data we hold on your account or ask about deletion by contacting support in writing. Deletion requests are subject to any legal retention obligations we carry under Malaysian financial rules — the support team will explain what applies to your account.
No. Studio terms govern the game software itself — certified mathematics, bonus round mechanics and prize logic inside the title. Your account, wallet and transaction behaviour remain under l11 terms. If there is a conflict between a studio condition and our account terms, contact support to clarify which applies.